Getting support
What to send so the first reply is a fix rather than a question.
Email [email protected]. A human answers within 24 hours, usually sooner.
Send diagnostics with it
Press ⇧⌘L/Ctrl+Shift+L — or use Settings → Diagnostics — to collect a log bundle, and mention in your email that you sent one.
Without it, the first reply is a request for it, and that costs a day.
Include
- What you were doing.
- What you expected.
- What actually happened.
- Your operating system and version.
- Screenshots, if the problem is visible.
Billing, cancellation, refunds
Those are not handled here — see the help centre.
Is it us?
status.miprep.ai carries current uptime and any active incident.