How can we help?

Install steps for both platforms, the permissions each one needs, and what breaks without them live in the docs — they carry screenshots this page cannot.

• Install on macOS
• Install on Windows
• Permissions — the screen-recording one is why an interviewer goes untranscribed on macOS

Check spam. If it's not there:

• Make sure you typed the address correctly — OTP is delivered to whatever you entered.
• Wait 60 seconds — the send is not always instant.
• Try "Send new code" — old codes expire after 10 minutes.
• More detail in the sign-in docs.
• If it still doesn't arrive after 3 tries, email [email protected] with the address you're using — we can look up the send log.

Before your real interview, run a test. The full walkthrough — and what the exclusion does and does not cover — is in the screen-sharing docs.

1. Open Zoom / Meet / Teams and start a meeting with yourself (or a friend)
2. Open MiPrep and start a session
3. Share your entire screen
4. Check what the other participant sees — the HUD should be absent

If the HUD leaks into screen share, that's a bug bounty: [email protected] with a video reproduction pays $500.

Cancel from app.miprep.ai/billing → Manage subscription (opens Stripe customer portal). One click, no dark patterns, no retention flow. You keep access until the end of the current billing period.

For a prorated refund within 14 days of purchase, email [email protected]. Include your account email and the payment date. We refund via Stripe within 3 business days.

Not covered above? Email [email protected] with what you're doing, what you expected to happen, and what actually happened (screenshots welcome). A human responds within 24 hours, usually much sooner.

System issue? Check /status for current uptime and any active incidents.