NEON

Staff Software Engineer: AI-Driven Support Automation

Location
Hayes Valley, San Francisco
Employment
Full Time
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Job summary

A leading data and AI company in San Francisco is seeking a Staff Technical Lead for Customer Experience Intelligence. This role involves designing intelligent systems to enhance customer support and driving automation strategies. Ideal candidates will have extensive technical leadership experience, a bachelor's degree in Computer Science, and a proven track record in full-stack development. The role offers a competitive salary range of $190,000 — $261,250 USD, and comprehensive benefits. J-188…

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General interview preparation

General preparation guidance from MiPrep; these interview stages are not confirmed for this job.

  • Recruiter phone screen - typically 20-40 min
  • Technical screen - 1 coding problem or take-home; format varies by company
  • Onsite / virtual loop - typically 4-6 rounds over 2-3 weeks; exact split of coding, systems design, and behavioral varies by role and location

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