Business Analyst II

Job summary

Manage infrastructure capacity requests by triaging and routing cases, validating data, tracking budgets and metrics, and coordinating follow-up with internal teams. Use documented procedures to resolve routine cases and escalate complex issues. Triage and manage incoming requests in a case tracking system, checking for accuracy and completeness. Route requests to appropriate owners and resolve routine cases using documented procedures. Validate IDs, SKUs, regions, core counts, and other reques…