CCaaS Platform Engineer at Apex Systems
About the role
Job: 3054723 Job Description: CCaaS Platform Engineer Location: 100% REMOTE Role Overview The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of our Contact Center as a Service (CCaaS) platform and Intelligent Virtual Agent (IVA) solutions, built on Five9. This role ensures a reliable contact center experience by maintaining call flows, IVRs, routing logic, conversational AI experiences, and integrations with systems s…
Interview process at Apex Systems
General interview process (this company's specific loop isn't published - reach out if you have insider info).
- Recruiter phone screen - typically 20-40 min
- Technical screen - 1 coding problem or take-home; format varies by company
- Onsite / virtual loop - typically 4-6 rounds over 2-3 weeks; exact split of coding, systems design, and behavioral varies by role and location
Platforms used: unknown — MiPrep tested compatible with major platforms
How to prepare
MiPrep helps you rehearse the specific cadence and question types Apex Systems interviewers score on. Upload your resume and this job description; MiPrep generates a rehearsed answer set in your voice from your own projects.